Durham Kia Multi-Year Accessibility Plan

1. Introduction

Durham Kia is committed to ensuring accessibility for all customers, employees, and visitors, in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). This Multi-Year Accessibility Plan outlines our strategy to prevent and remove barriers and ensure compliance with AODA regulations.

2. Statement of Commitment

Durham Kia is dedicated to treating all people with dignity, independence, integration, and equal opportunity. We strive to meet the accessibility needs of people with disabilities in a timely manner and in accordance with legislative requirements.

3. Accessibility Standards and Action Plan

3.1 Customer Service Accessibility Standard
  • Provide training to all employees on accessible customer service.
  • Ensure all service animals and support persons are welcomed.
  • Develop and maintain a feedback process for accessibility concerns.
  • Offer communication supports upon request.
3.2 Information and Communications Accessibility Standard
  • Ensure that all public information, including website and digital content, meets Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.
  • Provide accessible formats and communication supports upon request at no extra cost.
  • Implement a process for receiving and responding to accessibility-related feedback.
3.3 Employment Accessibility Standard
  • Ensure hiring processes are accessible, including accommodations for candidates with disabilities.
  • Provide individualized workplace accommodation plans for employees with disabilities.
  • Develop a return-to-work process for employees who require disability-related accommodations.
  • Train managers and HR personnel on accessibility and inclusion.
3.4 Built Environment Accessibility Standard
  • Identify and remove physical barriers in dealership premises.
  • Ensure accessible parking spaces, entrances, and pathways.
  • Maintain accessible washrooms and signage.
  • Conduct regular accessibility audits of the facility.

4. Training and Awareness

  • Provide ongoing training for employees on accessibility requirements under AODA.
  • Educate staff on how to interact and communicate with people with various disabilities.
  • Ensure new hires receive accessibility training as part of their onboarding process.

5. Compliance and Monitoring

  • Conduct periodic reviews to ensure compliance with AODA requirements.
  • Seek feedback from employees, customers, and stakeholders on accessibility improvements.
  • Update the Multi-Year Accessibility Plan as necessary and make it available to the public.

6. Contact Information

For more information, to provide feedback, or to request accommodations, please contact:

Durham Kia Accessibility Officer
Dale Roberts
daleroberts@durhamkia.ca
905-571-5420 Ext 226
 

This plan will be reviewed and updated at least once every five years to ensure ongoing compliance and continuous improvement.

Accessibility for Ontarians with Disability Policy
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